These Terms of Service govern your access to and use of the services, software, website, onboarding, support, and related offerings provided by Gøtudrongur (“we”, “us”, “our”).

By using our services, you agree to these Terms. If you do not agree, you must not use the services.

### 2. Our Services

We provide access to a white-label software platform and related business services, which may include CRM tools, websites, funnels, forms, automations, messaging tools, calendars, reporting, integrations, and technical support.

We may modify, improve, replace, suspend, or discontinue any part of the services at any time.

### 4. Customer Account

You are responsible for:

* keeping your login details secure

* all activity under your account

* ensuring your information is accurate and up to date

* managing access rights for your team, contractors, and users

You must notify us without undue delay if you suspect unauthorized access to your account.

### 5. Fees, Billing, and Payment

Fees, setup charges, recurring subscription charges, and any additional charges will be stated in your order, proposal, checkout page, invoice, or separate agreement.

Unless otherwise agreed:

* subscriptions renew automatically

* fees are due in advance

* all fees are non-refundable

* late or failed payments may result in suspension or termination of access

We may use third-party payment providers. We are not responsible for errors, downtime, charge failures, or data practices of those providers.

### 6. Acceptable Use

You may not use the services for:

* unlawful activity

* spam, bulk unsolicited messages, or abusive outreach

* fraudulent, deceptive, or misleading conduct

* infringement of intellectual property rights

* unauthorized access attempts, scraping, malware, or security attacks

* storing or processing data in violation of applicable law

We may suspend or terminate access immediately if we reasonably believe the services are being misused.

### 7. Customer Responsibility

You are responsible for:

* the lawfulness of the personal data you collect, upload, store, send, or otherwise process

* obtaining any required notices and consents

* your communications with your own customers, leads, subscribers, and users

* compliance with applicable rules on data protection, marketing, cookies, email, SMS, and consumer law

You are also responsible for deciding whether the platform is suitable for the type of data you place into it.

### 8. Client Content and Data

As between you and us, you retain responsibility for your content and business data.

You grant us the limited rights necessary to host, access, use, copy, transmit, and otherwise process your data strictly as needed to provide the services, support, maintenance, troubleshooting, security, and related contractual functions.

We do not claim ownership of your business content.

### 9. Support and Access to Accounts

We may access your account and data where reasonably necessary for:

* onboarding

* setup

* support

* troubleshooting

* maintenance

* security review

* compliance with legal obligations

* carrying out agreed service work

You authorize such access where required to provide the services.

### 10. Third-Party Services and Integrations

The services may allow you to connect third-party products, websites, apps, APIs, payment processors, communication services, analytics tools, advertising tools, and other integrations.

Important:

* those third-party services operate independently from us

* we do not control how those third parties collect, use, store, or share information

* we are not responsible for their functionality, security, compliance, downtime, or data handling practices

* if you choose to integrate third-party software, you should review that provider’s privacy policy, terms, and security documentation before using it

Your use of third-party integrations is at your own risk.

### 11. Platform Dependencies

Parts of the services are built on or delivered through upstream providers and infrastructure vendors, including HighLevel/LeadConnector and related subprocessors. Their infrastructure, policies, subprocessors, and technical limitations may affect the services. HighLevel publicly states that it acts as a processor for customer personal data and maintains a public subprocessor list.

We are not liable for outages, errors, or changes caused by such upstream vendors except to the extent non-excludable by law.

### 12. Availability and Service Levels

We aim to provide reliable services, but we do not guarantee uninterrupted availability, error-free operation, or any specific uptime unless expressly stated in a separate written SLA.

Maintenance, updates, bugs, vendor outages, and internet failures may affect performance.

### 13. Intellectual Property

We retain all rights in the services, software configuration, templates, materials, methods, branding, documentation, and related intellectual property, except for third-party materials and your own content.

You may not copy, resell, reverse engineer, sublicense, or exploit the services except as expressly permitted.

### 14. Confidentiality

Each party must keep confidential information received from the other party confidential and may only use it as necessary for the business relationship, unless disclosure is required by law.

### 15. Data Protection

Our processing of personal data is described in our Privacy Policy and, where applicable, our Data Processing Agreement.

Where you use the services to process personal data for your own business purposes, you are generally the controller of that data, and we act as processor or sub-processor only to the extent applicable under the relevant arrangement. HighLevel’s own DPA describes a similar controller/processor structure for customer data.

### 16. Suspension and Termination

We may suspend or terminate your access, with or without notice, if:

* you fail to pay

* you breach these Terms

* we suspect misuse, fraud, or unlawful activity

* an upstream provider suspends or limits required infrastructure

* continued service would create legal, security, or operational risk

You may stop using the services at any time, but fees already incurred remain payable.

### 17. Data Export and Deletion

Before termination or cancellation, you are responsible for exporting any data you need.

After termination, we may delete data after a reasonable retention period unless legal obligations require longer retention.

### 18. Disclaimers

The services are provided on an “as is” and “as available” basis to the maximum extent permitted by law.

We do not guarantee:

* specific commercial results

* lead volume

* sales outcomes

* legal compliance of your business use

* compatibility with every third-party tool

### 19. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

* indirect or consequential losses

* lost profits

* lost revenue

* loss of business opportunity

* loss of goodwill

* data loss caused by customer actions, third parties, or external systems

* failures of third-party integrations or vendors

To the extent liability cannot be excluded, our total liability shall not exceed the amount paid by you to us in the 3 months preceding the event giving rise to the claim, unless a different cap is required by law.

### 20. Indemnity

You agree to indemnify and hold us harmless from claims, damages, costs, and liabilities arising from:

* your misuse of the services

* your breach of these Terms

* your unlawful marketing, messaging, or data practices

* your content, data, or integrations

### 21. Changes

We may update these Terms from time to time. The latest version will be posted on our website with the updated date.

### 22. Governing Law and Venue

These Terms are governed by the laws applicable in the Faroe Islands. Any dispute shall be handled by the competent court with jurisdiction over our place of business, unless mandatory law requires otherwise.